Global Customer Conference – Phoenix

Arizona – USA

1,000+ Delegates

Delegate Management Event Management Production Management Venue Finding

The Brief

To support the delivery of a large-scale annual customer conference bringing together global clients, partners and industry stakeholders.

The event was designed to showcase new product developments, strengthen strategic partnerships and drive adoption of next-generation network technologies, while delivering a seamless experience for a high-volume international audience.

Key Challenges

Managing accommodation and event logistics for a large-scale conference within a fully utilised resort environment
Securing additional hotel capacity at short notice to accommodate delegate overflow
Coordinating a complex multi-day programme including plenary sessions, breakout sessions and live demonstrations
Navigating high delegate volumes across registration, accommodation and on-site operations

Our Approach

Managed accommodation across a full resort buyout, including securing and integrating an overflow hotel within weeks of the event to accommodate demand of a total c.900 rooms
Delivered delegate management, including registration platform, communications, room allocation and on-site support
Coordinated on-site operations including registration, badging, help desk support and session scanning
Negotiated commercial efficiencies across key areas including Wi-Fi, room rates and venue costs through minimum F&B commitments
Supported delivery of a large-scale programme including 60+ sessions and 40+ live demonstrations across plenary, breakout and exhibition spaces

Outcome

Delivered a seamless large-scale conference experience for over 1,000 global delegates
Successfully managed accommodation and logistics across a fully utilised resort and overflow hotel
Maintained smooth on-site operations across a complex multi-stream programme
Achieved strong commercial value through supplier negotiation and cost efficiencies
The success of the event led to repeat bookings for 2026 and 2027, reflecting the client’s confidence in our delivery of complex international conferences

Case study gallery

Phoenix - Arizona, Biltmore Grand Ballroom

Let’s talk about your next event….

Tell us about your brief and let us show you how we can help.

Whether you are planning a conference, incentive, roadshow or internal meeting, we would be delighted to support you.